Contact Us

For inquiries, you can e-mail us using the form below. Alternatively, you can use our live chat or by phone. We normally reply to most of the messages in a few hours on Mon to Sat. Please take note there may be a delayed response on Sunday.

[Important] Please contact us after the estimated delivery time (Refer to Shipping Policy) if you do not receive the parcel. If your parcel is missing, we will replace/refund you after our investigation.

FAQ

Track Your Package: Click Here

Our Shipping Policy: Click Here

Our Refund Policy: Click Here

Our Customer Service Contact Information:

Phone: +1 202 6979152 (Roselle) US/CA

Phone: +1 202 6009679 (Arlyn) AU/NZ

E-Mail: support@horizonneo.com

Business Address: 8 BURN ROAD, #04-04 TRIVEX, SINGAPORE 369977

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Thank you! We will come back to you in within 24 hours. If you need any immediate attention, please give us a call at the numbers above.