Frequently Asked Questions

Here you can find a list of frequently asked questions on our bestselling products. Please do not hesitate to call, chat or contact us if you have any other questions.


Q0.1 : What's About Horizon Neo Premier Extended Warranty Program?

How do I claim this Warranty Program? And What is covered by the Warranty Program? Find Answer

Please refer to this page for more detailed information.


Q8.1 : How to change language?

Short press both Right and Left magnetic button simultaneously. You will hear the switch successful voice command.

Q8.2 : Can we still use it without connecting or Bluetooth?

This earpiece is built not just to connect with other devices but a USB storage is made for you to still listen to music, sound, podcasts, etc.