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Horizon Neo

2 Year Extended Warranty Coverage

2 Year Extended Warranty Coverage

Regular price $12.47 USD
Regular price $24.95 USD Sale price $12.47 USD
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Horizon Neo Extended Warranty Program can provide you with product coverage above and beyond for up to 2 years. If your product fails, we are standing by ready to help you. Please take note that this warranty is currently available for our earbuds and watches collection only.

What is covered by the Warranty Program?

  • Normal wear and tear
  • Defects in workmanship and materials
  • Mechanical and electrical breakdowns
  • Environmental factors
  • Power surge protection

What is NOT covered by the Warranty Program?

Intentional damage is not included in either warranty, nor is full water submersion for earbuds, drops over 6 feet, and lost or stolen.


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Customer Reviews

Based on 1 review
Customer Service is non existent!!

I have not received the product and when trying to contact support about it all I was told is that it had shipped. The tracking has never updated from the carrier received the order. It has never moved to shipped. The phone number provided does bot connect to anything and I have never received a new number to call even after pointing this out. The site says it is shipped from Florida but one of the few times I actually recieved a response they said it was shipping from China and the reason it was late was because of the Chinese new year. I ordered it on the 12th at 9pm cental standard time even not including the 12 it should have been sent the 17-19th. Chinese new year is the 22nd. After pointing this out and asking what day it had officially shipped or if it even had I have not received a response. I ordered this a birthday present for the 21st and I can not even tell them when or if it will ever arrive. Your customer service (if I should even call it that) is absolutely terrible and almost nonexistent. I want someone who has actually knowledge of what is going on to get in contact with me immediately.